Please Check Your Payment Details and Try Again Thank You Cd Keys

Check this listing for common problems you may experience when you enter your Microsoft business relationship or product key while redeeming your Office product at https://role.com/setup and https://microsoft365.com/setup assembly:

I get a language or geographical error

This tin can happen if try to redeem a production primal purchased in another state or region. Cheque this listing for troubleshooting tips.

My country or region isn't listed

I get the error "This production key isn't meant for your region"

I get the fault "Sorry, we can't utilise this product key because your current subscription was gear up in another country/region"

What are the limits for Microsoft accounts?

Read these tips if you have multiple product keys or a lot of devices.

View Microsoft account limits

Product key errors on Part.com/setup and Microsoft365.com/setup

Here are the common errors and how to fix them.

This product key has already been used

Your production key can only exist redeemed once. It isn't meant to be re-used or shared. If you lot get a message that your product key has already been used, you can become straight to your Microsoft business relationship, Services & subscriptions folio to install your product and manage your subscription benefits.

If you bought Microsoft 365 Family and want to allow other users to install Office, please don't send the product fundamental to them because they will encounter the same error. Instead, send them an email or link using the procedure in How to share your Office 365 Home subscription benefit. This will add together their Microsoft accounts to your subscription and permit them to become to their Microsoft account, Services & subscriptions page to install Part apps on their own devices.

Distressing, we can't detect this production key in our database (ERR_INVALID_TOKEN) or Pitiful, nosotros can't set your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

You'll see this fault message if yous enter a product key for a version of Office that isn't available for download from Part.com/setup. Hither's where yous tin can enter those product keys.

• Part 2011 for Mac and Office 2010 are no longer supported and non available for download if you no longer have media to download these versions. Larn more at Back up has concluded for Office for Mac 2011 or End of support for Function 2010.

• For Microsoft 365 Business Standard, go to https://office.com/setupkey.

If you're non sure what kind of product cardinal you have, y'all tin use the Virtual support agent (English only). If your product fundamental is for a supported version of Role, the Virtual support agent will provide a link to download Function. The Virtual support amanuensis can also permit you know if your product key has been blocked and can connect you to a live amanuensis.

Sorry, nosotros tin't set up your account right now (NoMatchingOrEligibleProductsFound)

If you get this message, this ways that your production key was purchased in a different state or region than where yous're currently located. Office product keys must exist redeemed in the country or region where they are purchased. If you need assistance, contact Microsoft support.

This can too happen if y'all effort to extend the duration of your current Microsoft 365 subscription with a product cardinal that was purchased in a different country or region than the one originally used to showtime your subscription. For example, you prepare up your Office subscription in Prc with a product central purchased at that place and y'all so purchase a product key in the United states, and attempt to extend your Office subscription with information technology. In this scenario, you tin either redeem the new key to a unlike Microsoft account or you can wait until your subscription expires (at least a day after the decease date) to use the new fundamental with the same Microsoft account.

The product key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

You'll come across this bulletin along with either error lawmaking INVALID_PRODUCT_KEY or mistake code ERR_INVALID_TOKEN if you lot enter the wrong product central, or if you have a typo in your product cardinal.

Examples of using the wrong product key

Nearly Microsoft products use a 25-character product fundamental. If you lot own multiple Microsoft products, it's easy to confuse the keys and use the incorrect 1. Here are some common things that can happen:

• Using the product key from a sticker on a PC

  These product keys are commonly for Microsoft Windows. Check the sticker for a product name to make sure it's for the Role product you lot're trying to install.

• Using product keys for Office 2010 or before

  Office 2011 for Mac and Part 2010 are no longer supported and not bachelor for download if you no longer have media to download these versions. Learn more than at Back up has concluded for Function for Mac 2011 or End of support for Role 2010.

• Using on Microsoft 365 for business production key

  These product keys are entered in a different location. For assist, see Enter your product key for Office 365 for business organization.

• Using the production key provided by a school or organization

  If your school or organization has a volume license agreement for Office, then you are using a different version of Office that uses book license keys. These keys can't be used for retail Office versions like Abode and Educatee, Dwelling house and Business, or Professional, and can't be entered on this page. Meet Activate volume editions of Function for more information.

Common ways people mistype the product key

Reading the production key from a label can be hard. Letters and numbers may wait the same.

To avoid typing mistakes, here's a list of commonly mistyped characters:

• The letter B and the number viii.

• The alphabetic character K and the number 6.

• The letter O and the number 0.

• The alphabetic character Q and the number 0.

• The letters Five and V back to back (VV) announced like the letter W.

Tip:If you lot bought Office from an online retailer and received a confirmation electronic mail, try copying and pasting the product central from this e-mail instead of typing information technology.

The product key isn't valid (KEY_NOT_ACTIVATED)

Yous'll see this message if the retailer where you purchased Office didn't activate the production key at the point of auction. The product key must be activated by the retailer before you tin use information technology.

To resolve the issue, go back to the store where you purchased Office and have them activate the product key.

"Sorry, you lot've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You lot'll run into this bulletin if you try to extend the amount of time on your Microsoft 365 subscription by 5 years.

Your Microsoft account can have only one Microsoft 365 Family subscription associated with it. If you apply the same Microsoft business relationship to buy or redeem multiple Microsoft 365 subscriptions, you extend the amount of time for your subscription, upwardly to a maximum of 5 years. This doesn't increase the number of Office devices you tin be signed in to or increase the amount of online storage that's bachelor with the subscription. For more information, see What happens if I add another Office 365 for dwelling house subscription plan to my business relationship? and How sign in works in Role 365.

Pitiful, we tin't set up your account right now. Hang on to your product key, and attempt again later (ConversionBlockedSubscriptionViolations)

We can't redeem your product key due to a billing issue with your Microsoft account.  Delight go to your Microsoft account, Payment & billing page, locate the Pay settings section, and select the link for Modify how you pay or Fix how you pay.

Yous take reached the maximum number of Office products that can be associated to your Microsoft account

You can redeem upwardly to 25 one-fourth dimension purchases of Office 2019, 2016, or Office 2013 on the same Microsoft account. To redeem additional products, y'all'll demand to create another Microsoft business relationship. For more help, see Getting maximum number error when you try to redeem Office?

Note:This does not employ to Microsoft 365 subscriptions. Your Microsoft business relationship tin can accept simply i Microsoft 365 Family subscription associated with it.

I get an error that JavaScript is required to complete the activation process

Afterwards yous enter a valid product key, the Next button should exist enabled. Even so, if JavaScript isn't enabled in our browser, the Adjacent button won't work. Utilise the guidance in Enable JavaScript to enable JavaScript in your browser. If you lot're using an iPad, you lot must apply another device to redeem your product key because JavaScript isn't supported on iPads.

My spider web browser is blocking cookies

Hither's how to enable cookies if your browser is blocking them:

Border (Windows 10)

1. In the Edge window, select More (...) > Settings > View advanced settings.

2. Gyre down to Cookies, and select Don't block cookies

Internet Explorer

1. In Internet Explorer, in the menu bar, selectTools > Internet options > Privacy > Advanced.

2. Select Have or Prompt nether First-political party Cookies, and Accept or Prompt under Third-political party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, do one of the post-obit:

   • In the browser address box, enter chrome://settings/content.

     OR

   • On the Chrome bill of fare, select Settings > Show avant-garde settings, and then under Privacy, select Content settings.

2. In the Content settings dialog box, under Cookies, make sure Allow local data to be set (recommended) is selected.

3. Select Done and refresh the browser.

Mozilla Firefox

1. If you're using Windows, in the Firefox window, select Open up carte du jour > Options.
   

   Tip: If you're using a Mac, go to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section nether Firefox volition, select Use custom settings for history.

4. Brand sure Accept cookies from sites is checked and Accept third party cookies is prepare to Ever, and then select OK.

Safari

1. On your Mac, get to Safari > Preferences > Privacy.

2. Under Cookies and website information, select Ever allow.

3. Select Shut and refresh the browser.

Problems with linguistic communication or geographical issues

Here are the mutual errors and how to fix them.

My country or region isn't listed

Afterwards you enter your product key, your electric current state or region might not appear in the list, or the website language might change. This can happen if you buy your production key in a different country or region than where you redeem it. Your product central is only valid for the countries or regions listed. If yous need aid, contact Microsoft support.

I become the error "This product key isn't meant for your region"

If you get this message, this means that your product key was purchased in a different land or region than where you lot're currently located. Office product keys must be redeemed in the country or region where they are purchased. If you need help, contact Microsoft support.

I become the error "Distressing, we can't use this product cardinal considering your current subscription was ready in another state/region" (BillingAccount)

If you get this message, this ways that your production key was purchased in a dissimilar country or region than where y'all're currently located. Delight attempt to redeem your production key at https://microsoft.com/redeem. If that doesn't work, please contact Microsoft back up.

Microsoft business relationship limits for Function

The redemption process on https://office.com/setup and https://microsoft365.com/setup assembly your Office production with your Microsoft account. Here are some important limits regarding your Microsoft account.

• Your Microsoft business relationship tin can have only i Microsoft 365 Family subscription associated with it. If y'all use the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, y'all extend the amount of time for your subscription, upwardly to a maximum of 5 years. This doesn't increase the number of Part devices you lot tin be signed in to or increase the amount of online storage that'southward bachelor with the subscription. For more information, see What happens if I add another Part 365 for home subscription plan to my account? and How sign in works in Office 365.

• If you have Microsoft 365 Family and yous need to support more than 6 people on your subscription, we recommend purchasing an Office 365 business subscription or book license products of Office instead.

• You can redeem upwardly to 25 ane-fourth dimension purchases of Office 2019, Function 2016, or Part 2013 on the same Microsoft account. If y'all'd similar to buy more than than 25 copies of Office for work, we recommend purchasing an Part 365 business subscription or volume license products of Office instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851

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